Shipping All items will be shipped via ground unless you have a special need. Please specify any special shipping instructions when placing your order. (Additional shipping charges may apply.) Orders placed after 3pm CST will be processed on the next business day. Bulk Orders For bulk orders (50+ of any item), contact: Jay O'Meara Austin Premiums jayo@austinpremiums.com 512-328-3537 Employee Purchases Employees can purchase for either business or personal use: If for business AND less than $200, in the aggregate, there will be no charge to the employee for the item(s). If for business and the amount exceeds $200, a credit card is required. The employee may submit a charge for reimbursement on an expense report. These purchases will be charged entirely (not allocated) to the employee's department (and company). If personal, a credit card will be required to pay for the item(s). No reimbursement request will be accepted. All employee purchase requests will require the employee to provide their name, contact info, reason for purchase, manager's name, and manager's email address. General Questions For general questions, contact: Renee Gray Senior Event Marketing Manager renee.gray@supportsoft.com 512-236-1672